Remote Live Chat Officer

Qatar Electricity & Water Company is seeking a Remote Live Chat Officer to join our team in Doha. This part-time entry-level position is perfect for individuals who are adaptable, motivated, and possess strong presentation and people management skills.

As a Remote Live Chat Officer, your responsibilities will include but are not limited to: - Providing excellent customer service via live chat to assist with inquiries, troubleshoot issues, and provide information related to electricity and water services - Managing multiple chat conversations simultaneously while maintaining a high level of professionalism and accuracy - Collaborating with other team members to ensure efficient communication and resolution of customer concerns - Utilizing company resources and knowledge base to provide accurate and timely responses to customer inquiries - Following company guidelines and procedures for handling sensitive customer information and maintaining confidentiality - Meeting or exceeding key performance indicators such as response time, customer satisfaction, and resolution rate

Requirements for this position include: - At least 1 year of experience in a customer service or live chat role - Excellent communication skills, both written and verbal - Strong typing skills and ability to multitask effectively - Proficiency in MS Office and ability to learn new software applications quickly - Ability to work independently and as part of a team in a remote environment - Bachelor's degree in a related field is preferred but not required

In return for your hard work, Qatar Electricity & Water Company offers a range of benefits including vision insurance, Paid Time Off (PTO), and paid sick leave. Our working environment prioritizes quality in all aspects of work, products, and services to ensure the best experience for both employees and customers.

Qatar Electricity & Water Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and experiences to apply.

The deadline to apply for the Remote Live Chat Officer position is June 12, 2024. Don't miss this opportunity to join a dynamic team and make a difference in the lives of our customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.