Online Account Support Associate

Job Description:

We are looking for a dynamic and proactive Online Account Support Associate to join our team at Qatar Electricity & Water Company in Doha. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role and possess the necessary confidence and hardworking attitude to excel in this position.

Responsibilities: - Provide online account support to customers through various channels such as email, chat, and phone. - Assist customers with billing inquiries, payment processing, and account updates. - Troubleshoot technical issues related to online accounts and escalate as needed. - Collaborate with internal teams to resolve customer issues in a timely and efficient manner. - Maintain accurate records of customer interactions and transactions. - Continuously improve processes and procedures to enhance customer experience. - Stay up-to-date on company policies and industry trends to provide accurate information to customers.

Requirements: - Bachelor's degree in a related field or equivalent work experience. - Strong communication and interpersonal skills. - Ability to think critically and solve problems effectively. - Flexibility and adaptability to handle changing priorities and responsibilities. - Familiarity with online account management systems. - Proficiency in Microsoft Office and other relevant software programs.

Personality Traits: - Confident in dealing with customers and providing support. - Hardworking with a dedication to achieving goals and meeting targets.

Soft Skills: - Strong critical thinking skills to analyze and solve customer issues. - Adaptability to adjust to new situations and handle customer inquiries effectively.

Benefits: - Parental leave for new parents. - Relocation allowance for eligible candidates. - Gym membership to promote a healthy work-life balance.

Working Environment: - Collaborate with colleagues worldwide, fostering a global village mentality where diversity and inclusivity are valued.

Deadline to Apply: - May 8, 2024

Equal Opportunity Statement: Qatar Electricity & Water Company is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.