Online Call Center Manager

Job Description: Katara Hospitality is seeking a highly skilled and experienced Online Call Center Manager to join our team in Doha. As the Online Call Center Manager, you will be responsible for overseeing the operations of our online call center, ensuring high levels of customer service and satisfaction.

Responsibilities: - Manage and oversee the daily operations of the online call center, including monitoring call volume, staffing levels, and performance metrics - Develop and implement strategies to improve customer service and satisfaction - Train, coach, and mentor call center staff to ensure they are providing excellent service to customers - Monitor and analyze call center performance data to identify areas for improvement and implement solutions - Collaborate with other departments to ensure seamless communication and coordination of services - Handle escalated customer issues and complaints with professionalism and empathy - Stay up to date on industry trends and best practices to continuously improve call center operations - Use innovative approaches to improve efficiency and productivity within the call center

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 5 years of experience in call center management - Strong leadership skills and ability to motivate and inspire a team - Excellent communication and interpersonal skills - Ability to multi-task and prioritize in a fast-paced environment - Hardworking and passionate about providing exceptional customer service - Strong project management skills and ability to drive initiatives to completion - Ability to think innovatively and adapt to change - Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability.

Benefits: - Company equipment provided - Medical coverage - Free food during working hours

Working Environment: At Katara Hospitality, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and a team-oriented approach to achieving our goals.

Deadline to Apply: May 6, 2024

If you meet the requirements and are interested in taking on this exciting opportunity as an Online Call Center Manager at Katara Hospitality, we encourage you to submit your application before the deadline. Join us in shaping the future of hospitality in Doha!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.