Online Call Center Officer

Job Description: Qatar Steel Company is looking for a resourceful and dedicated Online Call Center Officer to join our team in Doha. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service or call center operations.

Responsibilities: - Handle incoming customer inquiries via phone, email, or chat in a timely and professional manner - Provide accurate information about products, services, and company policies - Process orders, returns, and exchanges efficiently - Resolve customer complaints and issues to ensure customer satisfaction - Maintain detailed records of customer interactions and transactions - Collaborate with other departments to address customer needs and concerns - Continuously improve customer service processes and procedures - Meet or exceed performance metrics and goals set by the company

Requirements: - Bachelor's degree in Business Administration or a related field preferred - Proven experience in a call center or customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work under pressure and handle multiple tasks simultaneously - Proficiency in MS Office and customer service software - Creativity and analytical thinking skills - Ability to adapt to new technology and software platforms

Benefits: - Gym membership - Dental insurance - Paid sick leave - Collaborative working environment with colleagues from around the world, creating a global village mentality

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 10, 2024

Join Qatar Steel Company as an Online Call Center Officer and be part of a dynamic team that values excellence in customer service and personal growth. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.