Online Call Center Officer

Job Description: We are looking for a motivated and driven individual to join our team as an Online Call Center Officer at Al Shaqab. As an Associate Level position, the Online Call Center Officer will be responsible for handling customer inquiries and providing excellent customer service through phone and online communication channels. This part-time role requires a minimum of 4 years of experience in a customer service or call center role.

Responsibilities: 1. Handle inbound and outbound customer calls and emails with professionalism and efficiency. 2. Provide accurate information and assistance to customers regarding products, services, and inquiries. 3. Maintain customer satisfaction by addressing and resolving customer complaints in a timely manner. 4. Utilize analysis skills to identify trends in customer inquiries and provide feedback to the management team. 5. Demonstrate leadership skills by assisting and supporting junior team members as needed. 6. Collaborate with other departments to address customer issues and improve overall customer experience. 7. Meet call center metrics and goals to ensure high-quality service delivery.

Requirements: 1. 4 years of experience in a customer service or call center role. 2. Motivated and driven personality traits. 3. Strong analysis and leadership skills. 4. Excellent communication and interpersonal skills. 5. Ability to work well under pressure and handle multiple tasks simultaneously. 6. Proficient in using Microsoft Office and online communication tools. 7. Availability to work part-time shifts, including evenings and weekends.

Benefits: 1. Life insurance 2. Dental insurance 3. Paid sick leave

Working Environment: As an Online Call Center Officer at Al Shaqab, you will be part of a dynamic team that leverages data to inform decisions and drive strategic initiatives. Our collaborative and supportive work environment encourages professional growth and development.

Equal Opportunity Statement: Al Shaqab is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We welcome applicants from all backgrounds and strive to create a diverse and inclusive work environment.

Deadline to apply: 2024-06-26.

Join our team and make a difference in the world of customer service at Al Shaqab!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.