Online Call Center Representative

Job Description:

Qatar Airways is seeking a dedicated and reliable Online Call Center Representative to join our team in Doha. As an Associate Level representative, you will be responsible for providing exceptional customer service to our passengers through various online channels. This is a part-time position that requires a minimum of four years of experience in a customer service role.

Responsibilities: - Handle incoming customer inquiries through online platforms such as chat, email, and social media - Provide accurate information about flight schedules, reservations, fares, and company policies - Assist customers with booking, changing, or canceling flights - Resolve customer complaints and issues in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction - Adhere to company policies and procedures at all times - Maintain a positive and proactive attitude in a fast-paced environment

Requirements: - Four years of experience in a customer service role - Excellent communication skills, both written and verbal - Reliable and able to work independently - Resilient and able to handle difficult situations with professionalism - Strong leadership qualities and the ability to think critically - Proficiency in Microsoft Office and customer service software - Knowledge of the airline industry is a plus

Benefits: - Company-provided equipment for remote work - Travel opportunities with Qatar Airways - Employee discounts on flights and other services - Opportunity to build strong connections and treat colleagues like an extended family

Working Environment: At Qatar Airways, we value teamwork and collaboration. We strive to build strong connections with our colleagues and treat each other like an extended family. As an Online Call Center Representative, you will have the opportunity to work in a supportive and inclusive environment where your contributions are valued.

Equal Opportunity Statement: Qatar Airways is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, or any other characteristic protected by applicable laws. We celebrate diversity and are dedicated to creating an inclusive workplace for all.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.