Online Call Center Representative

Job Description:

Al Shaqab is seeking a motivated and adaptable Online Call Center Representative to join our team in Doha, QA. As an Entry Level position, no prior experience is required, making this an excellent opportunity for those looking to kickstart their career in customer service.

Responsibilities: - Answer incoming calls and respond to customer inquiries in a professional and courteous manner - Resolve customer issues and complaints with patience and empathy - Provide information about products and services, including pricing and availability - Process orders, returns, and exchanges accurately and efficiently - Keep detailed records of customer interactions and transactions - Work collaboratively with other team members to ensure customer satisfaction - Meet or exceed call center metrics, including call handling time and customer satisfaction ratings - Maintain a positive attitude and adapt quickly to changing priorities and customer needs

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Strong negotiation and time management skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Proficiency in Microsoft Office and basic computer skills - Driven to succeed and exceed customer expectations - Adaptable to changing business needs and customer demands

Benefits: - Employee discounts on Al Shaqab products and services - Disability insurance for eligible employees - Parental leave for new parents - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: Al Shaqab is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable laws.

Deadline to Apply: Interested candidates should submit their application by June 1, 2024. Don't miss out on this exciting opportunity to join the Al Shaqab team and grow your career in customer service. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.