Online Call Center Specialist

Job Description: Qatar Airways Cargo is seeking a motivated and resilient Online Call Center Specialist to join our team in Doha. As an entry-level position, no prior experience is required, making this the perfect opportunity for someone looking to kickstart their career in the airline industry.

Responsibilities: - Provide exceptional customer service via phone, email, and online chat to assist customers with booking cargo shipments, tracking parcels, and resolving any issues or inquiries they may have - Process orders, handle payments, and ensure accurate documentation for all cargo transactions - Collaborate with other team members to ensure smooth and efficient operations within the call center - Stay up-to-date on company policies, procedures, and services to provide accurate information to customers - Meet and exceed performance metrics related to call volume, response times, customer satisfaction, and sales targets

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong emotional intelligence and the ability to remain calm and empathetic in challenging situations - Ability to work in a fast-paced environment and multitask effectively - Team player who can collaborate with colleagues to achieve common goals - Proficiency in basic computer skills and familiarity with Microsoft Office applications - Flexible schedule to work evenings, weekends, and holidays as needed

Personality traits: Motivated, resilient

Soft skills: Emotional intelligence, teamwork

Benefits: - Vision insurance to help you take care of your eye health - Free accommodation for those who require relocation to Doha - Retirement plan to support your long-term financial goals

Working environment: - Recognition and rewards based on performance and merit - Continuous opportunities for growth and development within the company

Deadline to apply: July 7, 2024

Equal Opportunity Statement: Qatar Airways Cargo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.