Online Chat Support Assistant

Job Description:

Barwa Group is seeking an Online Chat Support Assistant to join our team in Doha, Qatar. This part-time position is at the Associate Level and requires a minimum of 2 years of experience in a similar role.

As an Online Chat Support Assistant, you will be responsible for providing customer support through online chat platforms. You will assist customers with their inquiries, resolve any issues they may have, and ensure a high level of customer satisfaction. Additionally, you will collaborate with the rest of the customer support team to streamline processes and improve overall customer experience.

Responsibilities: - Respond to customer inquiries and provide accurate information through online chat - Resolve customer issues in a timely and professional manner - Collaborate with the customer support team to improve processes and enhance customer satisfaction - Maintain thorough knowledge of company products and services - Monitor online chat platforms for trends and customer feedback - Assist with reporting and analytics on chat support performance - Provide feedback to the team on ways to improve customer support processes

Requirements: - 2 years of experience in a customer support role - Driven and independent personality traits - Strong teamwork and people management skills - Excellent communication and problem-solving abilities - Ability to work in a fast-paced environment - Proficiency in using online chat and customer support platforms - Bachelor's degree in a related field preferred

Benefits: - Medical coverage - Relocation allowance - Joining Bonus

Working Environment: At Barwa Group, we leverage data to inform decisions and drive strategic initiatives. As an Online Chat Support Assistant, you will have the opportunity to work in a dynamic and innovative environment that values collaboration and continuous improvement.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Barwa Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.