Online Chat Support Associate

Job Description: Katara Hospitality is seeking a dynamic Online Chat Support Associate to join our team in Doha, Qatar. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role. This part-time position offers the opportunity to support our online customers through chat interactions.

Responsibilities: 1. Provide real-time support to online customers through chat messaging. 2. Assist customers with inquiries, orders, and issue resolution. 3. Communicate effectively with customers to ensure satisfaction and retention. 4. Collaborate with other team members to improve customer service processes. 5. Maintain accurate records of chat interactions and customer data. 6. Stay up-to-date on product information and promotions to better assist customers. 7. Handle multiple chat conversations simultaneously while maintaining high service standards. 8. Adhere to company policies and procedures regarding customer interactions.

Requirements: 1. Proven experience in online customer service or chat support. 2. Adaptability to change and a fast-paced environment. 3. Motivated self-starter with a passion for helping customers. 4. Strong people management and communication skills. 5. Ability to multitask and prioritize tasks effectively. 6. Proficiency in typing speed and accuracy. 7. Familiarity with CRM software or chat support platforms. 8. Excellent problem-solving skills and attention to detail.

Personality Traits: Adaptable: Ability to adjust to changing customer needs and company policies. Motivated: Driven to provide exceptional customer service and achieve goals.

Soft Skills: People Management: Ability to effectively communicate with customers and colleagues. Communication: Clear and concise communication skills to assist customers efficiently.

Benefits: - Paid overtime for additional chat support hours. - Paid Time Off (PTO) for relaxation and rejuvenation. - Travel opportunities for high-performing associates to visit different properties of Katara Hospitality.

Working Environment: Join a team that values creativity and innovation. Embrace a culture that fosters fresh ideas and encourages inventive solutions to customer inquiries.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.