Online Client Relations Associate

Job Description:

As an Online Client Relations Associate at Qatar Mobility Innovations Center, you will be responsible for maintaining and managing relationships with clients through online platforms. Your primary role will be to ensure that clients receive the necessary support and information they need to utilize our services effectively. You will also be tasked with addressing any client concerns or issues in a timely and professional manner.

Responsibilities: - Engage with clients through various online channels such as email, chat, and social media - Provide exceptional customer service to clients by addressing inquiries, resolving issues, and offering solutions - Maintain accurate records of client interactions and transactions - Collaborate with internal teams to ensure client needs are met effectively - Assist in the development and implementation of client retention strategies - Stay up-to-date on industry trends and best practices in client relations

Requirements: - Strong dedication to providing excellent customer service - Driven and motivated to meet and exceed client expectations - Strong critical thinking skills to effectively problem solve for clients - Excellent presentation skills to communicate clearly and effectively with clients - Ability to work independently and collaborate with team members when necessary - No prior experience required, training will be provided

Benefits: - Travel opportunities for conferences and client meetings - Company-provided equipment for remote work - Ongoing training and professional development opportunities

Working Environment: At Qatar Mobility Innovations Center, we encourage autonomy and independence in our employees. We trust our team members to excel in their roles and provide them with the support and resources they need to succeed.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Qatar Mobility Innovations Center is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.