Online Client Relations Manager

Job Description:

We are seeking a dynamic Online Client Relations Manager to join our team at Woqod in Doha, Qatar. As the Online Client Relations Manager, you will be responsible for managing and maintaining relationships with our online clients, ensuring their satisfaction and loyalty to our company. This role requires someone who is confident, passionate, and possesses strong negotiation and people management skills.

Responsibilities: 1. Develop and implement strategies to enhance online client experience and satisfaction. 2. Handle client inquiries, feedback, and complaints in a professional and timely manner. 3. Coordinate with various departments to address client needs and requests. 4. Monitor online client reviews and feedback to identify areas for improvement. 5. Collaborate with the marketing team to create engaging online content and promotions. 6. Analyze data and metrics to evaluate the success of online client relations efforts. 7. Identify and pursue opportunities to increase online client retention and loyalty.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 5 years of experience in client relations or a similar role. 3. Strong communication and interpersonal skills. 4. Proven track record of successfully managing client relationships. 5. Ability to work independently and in a team environment. 6. Proficiency in Microsoft Office and CRM software. 7. Confidence, passion, and excellent negotiation and people management skills.

Benefits: 1. Free accommodation. 2. Company transportation. 3. Paid Time Off (PTO).

Working Environment: At Woqod, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to delivering exceptional service to our clients while fostering a positive and collaborative work environment.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Woqod is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.