Online Client Relations Manager

Job Description:

We are seeking an experienced Online Client Relations Manager to join our team at Qatar National Cement Company in Doha. As the Online Client Relations Manager, you will be responsible for managing and developing relationships with clients through various online platforms. This is a part-time position at a mid-to-senior level, requiring a minimum of 7 years of relevant experience.

Responsibilities: - Develop and implement online client engagement strategies to build and maintain strong relationships with clients - Manage client inquiries, feedback, and complaints through online channels in a timely and professional manner - Monitor online client reviews and feedback to identify areas for improvement and implement solutions - Collaborate with internal teams to ensure client needs are met and issues are resolved efficiently - Analyze client feedback and data to identify trends and make recommendations for enhancements to service offerings - Stay up-to-date on industry trends and best practices in online client relations to continuously improve strategies and tactics

Requirements: - Bachelor's degree in Business Administration, Marketing, Communications, or related field - Proven experience in online client relations or customer service - Strong communication skills and the ability to build rapport with clients in a virtual setting - Reliable and dedicated work ethic - Emotional intelligence and strong problem-solving skills - Proficiency in CRM software and online communication tools - Familiarity with social media platforms and online customer engagement strategies - Ability to work independently and collaborate with cross-functional teams

Benefits: - Parental leave - Visa sponsorship - Relocation allowance

Working Environment: At Qatar National Cement Company, we strive to spark creativity and motivation in an environment that inspires greatness. We believe in fostering a supportive and inclusive workplace where all employees can thrive and excel.

Deadline to Apply: Please submit your application by July 3, 2024.

Equal Opportunity Statement: Qatar National Cement Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce and welcome applicants from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.