Online Client Relations Manager

Job Description:

We are seeking a dynamic and experienced Online Client Relations Manager to join our team at Mall of Qatar in Doha. As the Online Client Relations Manager, you will be responsible for managing and maintaining positive relationships with our online clients through various communication channels. You will work closely with our marketing and sales teams to ensure a seamless online shopping experience for our customers.

Responsibilities: - Develop and implement strategies to enhance online client relationships and increase customer satisfaction - Respond to client queries and concerns in a timely and professional manner - Monitor online client reviews and feedback, and address any issues or complaints promptly - Collaborate with the marketing team to create engaging online content that resonates with our target audience - Analyze online client data to identify trends and opportunities for improvement - Work closely with the sales team to promote online products and services - Stay up-to-date on industry trends and competitors' online offerings - Collaborate with other departments to ensure a cohesive online client experience

Requirements: - Proven experience in online client relations or a similar role for at least 7 years - Strong analytical skills and emotional intelligence - Excellent communication and interpersonal skills - Passionate and motivated individual with a customer-centric mindset - Ability to work independently and as part of a team - Bachelor's degree in marketing, business, communications, or a related field - Proficiency in CRM software and online communication tools

Benefits: - Dental insurance - Medical coverage - Free accommodation

Working Environment: At Mall of Qatar, we prioritize understanding and empathy in all interactions. We believe in fostering a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to Apply: July 22, 2024

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.