Online Client Service Manager

Job Description:

Sidra Medicine is seeking a dedicated and experienced Online Client Service Manager to join our team on a part-time basis in Doha, Qatar. As a Mid-to-Senior Level position, we are looking for an individual with a minimum of 8 years of experience in client service management. The ideal candidate should be highly motivated, adaptable, possess emotional intelligence, and have strong time management skills.

Responsibilities: - Managing and overseeing all online client service operations - Developing and implementing strategies to enhance client satisfaction and engagement - Monitoring and analyzing client feedback and data to identify areas for improvement - Collaborating with various departments to ensure seamless client service delivery - Providing training and support to team members to optimize performance - Stay up-to-date on industry trends and best practices to continually improve service offerings

Requirements: - Bachelor's degree in a related field - Minimum of 8 years of experience in client service management - Excellent communication and interpersonal skills - Strong organizational and problem-solving abilities - Proficient in Microsoft Office and CRM software - Ability to work independently and as part of a team - Previous experience in healthcare or a similar industry is a plus

Benefits: - Travel & spending expenses - Joining Bonus - Employee discounts

Working Environment: At Sidra Medicine, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and inclusive work environment where every team member has the opportunity to grow and succeed.

Equal Opportunity Statement: Sidra Medicine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to Apply: June 21, 2024

If you meet the requirements for this position and are passionate about providing exceptional client service in a dynamic healthcare environment, we invite you to apply for the Online Client Service Manager role at Sidra Medicine. We look forward to welcoming you to our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.