Online Client Service Specialist

Job Description: As an Online Client Service Specialist at Vodafone Qatar, you will be responsible for providing exceptional service to our online customers. Your main duties will include responding to customer inquiries through various online channels such as email, chat, and social media, resolving any issues or complaints they may have, and ensuring a positive customer experience. Additionally, you will be tasked with handling order processing, monitoring online reviews and feedback, and continuously seeking ways to improve our online customer service processes.

Responsibilities: - Respond to customer inquiries in a timely and professional manner through various online channels - Resolve customer issues and complaints effectively and efficiently - Process online orders accurately and in a timely manner - Monitor online reviews and feedback to address any concerns and maintain a positive online reputation - Collaborate with other departments to ensure a seamless online customer experience - Continuously analyze online customer service processes and recommend improvements - Uphold company policies and procedures related to online customer service - Stay up to date on industry trends and best practices in online customer service

Requirements: - 2 years of experience in a customer service role, preferably in an online environment - Reliable and resilient personality traits - Strong analytical and problem-solving skills - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in online communication tools and software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Free food provided during shifts - Medical coverage for part-time employees - Employee discounts on Vodafone products and services

Working Environment: At Vodafone Qatar, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and encourage all employees to contribute their unique perspectives and ideas.

Deadline to Apply: May 25, 2024

Equal Opportunity Statement: Vodafone Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, sexual orientation, or any other status protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.