Online Client Support Manager

Qatar Airways is seeking a detail-oriented and experienced Online Client Support Manager to join our team in Doha, Qatar. This part-time position is ideal for someone with at least 6 years of experience in a similar role, who is confident, resourceful, and possesses excellent time management and communication skills.

Responsibilities: - Oversee online client support operations and manage a team of support staff - Develop and implement strategies to improve client satisfaction and retention - Respond to client inquiries and resolve issues in a timely and professional manner - Monitor customer feedback and implement improvements to enhance the client experience - Analyze data and metrics to identify trends and make recommendations for improvement - Collaborate with other departments to ensure a seamless online client support process - Stay up-to-date on industry trends and best practices in online client support

Requirements: - Bachelor's degree in a related field - 6+ years of experience in online client support or a similar role - Strong leadership and team management skills - Excellent communication and interpersonal skills - Proficiency in Microsoft Office Suite and CRM software - Ability to multitask and prioritize tasks effectively - Knowledge of online customer service best practices

Benefits: - Retirement plan - Parental leave - Medical coverage

Working environment: At Qatar Airways, we encourage curiosity and questioning to fuel innovation and growth. Our team is dynamic, diverse, and committed to delivering exceptional service to our clients.

Deadline to apply: July 3, 2024

Equal opportunity statement: Qatar Airways is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.