Online Client Support Manager

Job Description:

As the Online Client Support Manager at Qatar Rail, you will be responsible for overseeing all aspects of online client support services. This includes managing a team of online client support representatives, ensuring timely and efficient responses to client inquiries, resolving escalated issues, and continuously improving the online client support process. You will also be responsible for analyzing client feedback to identify trends and opportunities for improvement, as well as working closely with other departments to ensure a seamless client experience.

Responsibilities: - Manage a team of online client support representatives - Ensure timely and efficient responses to client inquiries - Resolve escalated client issues - Continuously improve the online client support process - Analyze client feedback to identify trends and opportunities for improvement - Collaborate with other departments to ensure a seamless client experience

Requirements: - 7 years of experience in online client support or a related field - Strong people management skills - Excellent communication skills - Hardworking and resilient personality traits - Ability to thrive in an environment that embraces and navigates change seamlessly

Benefits: - Visa sponsorship - Disability insurance - Remote work flexibility

Equal Opportunity Statement: Qatar Rail is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.