Online Client Support Officer

Job Description:

We are seeking a dynamic and customer-focused Online Client Support Officer to join our team at Qatar Airways in Doha. In this part-time Associate Level position, you will be responsible for providing exceptional support to our online clients, ensuring a seamless and positive experience for each interaction. The ideal candidate will have a minimum of 3 years of experience in a similar role and possess excellent communication skills, both written and verbal.

Responsibilities: - Respond to client inquiries and resolve issues in a timely and professional manner - Provide technical assistance and troubleshooting for online booking systems - Assist clients with navigating our website and online services - Collaborate with internal teams to address client concerns and improve overall customer experience - Maintain accurate records of client interactions and feedback - Stay up-to-date on product offerings, promotions, and policies - Assist in training new team members on online support procedures

Requirements: - Minimum of 3 years of experience in customer service or online support role - Strong adaptability and confidence in handling diverse client needs - Excellent decision-making skills and ability to take leadership in resolving client issues - Excellent communication and interpersonal skills - Proven track record of providing high-quality customer service - Proficiency in Microsoft Office and online booking systems - Bachelor's degree in a related field preferred

Benefits: - Company transportation - Dental insurance - Relocation allowance

Working Environment: At Qatar Airways, we are committed to giving back to the community through corporate social responsibility initiatives. As part of our team, you will have the opportunity to participate in various volunteer and community service activities, making a positive impact both locally and globally.

Deadline to apply: May 8, 2024

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.