Online Contact Center Assistant

Job Description:

BeIN Sports is seeking a motivated and adaptable Online Contact Center Assistant to join our team in Doha, QA. As an Associate Level role, the ideal candidate should have at least 4 years of experience in a similar position.

Responsibilities: 1. Handle incoming customer inquiries through online channels such as email, chat, and social media. 2. Provide excellent customer service by answering questions, resolving issues, and providing product information. 3. Assist customers with account management, order processing, and troubleshooting technical issues. 4. Collaborate with other departments to escalate complex customer concerns and ensure timely resolution. 5. Maintain accurate records of all customer interactions and transactions in the contact center system. 6. Identify opportunities to improve processes and implement solutions to enhance the customer experience. 7. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers. 8. Adhere to company policies and procedures while maintaining professionalism and confidentiality in all interactions.

Requirements: 1. Bachelor's degree in a related field or equivalent work experience. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving skills and the ability to think critically in challenging situations. 4. Proven experience in a customer service or contact center role. 5. Proficiency in using online communication tools and customer service software. 6. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. 7. Flexibility to work part-time hours and occasional overtime as needed.

Benefits: 1. Life insurance coverage for all employees. 2. Paid overtime opportunities for additional earnings. 3. Access to training and professional development programs to enhance skills and knowledge.

Equal Opportunity Statement: BeIN Sports is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law.

If you are a dynamic individual who thrives in a changing environment and possesses a passion for customer service, we encourage you to apply for the Online Contact Center Assistant position at BeIN Sports in Doha, QA. The deadline to apply is July 13, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.