Online Contact Center Manager

Job Description:

Msheireb Properties in Doha, Qatar, is seeking a part-time Online Contact Center Manager to join our team. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role.

Responsibilities: - Manage the day-to-day operations of the online contact center, including overseeing a team of customer service representatives. - Ensure efficient and effective delivery of online customer support services. - Monitor and analyze customer interactions and feedback to identify trends and areas for improvement. - Develop and implement strategies to enhance the overall customer experience. - Utilize technology and software to optimize contact center performance. - Collaborate with other departments to address customer queries and issues in a timely manner. - Train and coach contact center staff on best practices and customer service standards.

Requirements: - Reliable and hardworking individual with a strong attention to detail. - Excellent communication and interpersonal skills with a professional presentation. - Prior experience managing an online contact center or customer service team. - Proficiency in customer relationship management software and technology. - Ability to work well under pressure and meet deadlines. - A proactive problem-solver with a customer-centric approach.

Benefits: - Free food provided during working hours. - Parental leave for new parents. - Dental insurance coverage.

Working Environment: At Msheireb Properties, we are dedicated to understanding and exceeding customer expectations. Our online contact center plays a crucial role in maintaining high customer satisfaction levels and delivering exceptional service.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Msheireb Properties is an equal opportunity employer and values diversity in our workforce. We welcome all qualified candidates to apply for this position, regardless of race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.