Online Contact Center Manager

Job Description:

BeIN Sports is seeking a dynamic and experienced Online Contact Center Manager to join our team in Doha, Qatar. As a part-time position with mid-to-senior level seniority, the Online Contact Center Manager will be responsible for overseeing the online contact center operations, ensuring efficient and effective customer service delivery through various online channels.

Responsibilities: 1. Manage and lead a team of online customer service agents to provide support and assistance to customers through various online channels such as chat, email, and social media. 2. Develop and implement strategies to enhance customer satisfaction, increase customer engagement, and improve overall online customer service experience. 3. Monitor and analyze key performance indicators (KPIs) to track and measure the success of the online contact center operations. 4. Collaborate with other departments such as marketing, sales, and IT to ensure seamless online customer service operations. 5. Identify and address any issues or challenges that may arise in the online contact center operations. 6. Stay updated on industry trends and best practices in online customer service to enhance the overall performance of the online contact center.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or related field. 2. Minimum of 6 years of experience in online customer service management. 3. Energetic and confident personality traits. 4. Strong cooperation and innovation soft skills. 5. Excellent communication and interpersonal skills. 6. Ability to work effectively in a fast-paced and dynamic environment. 7. Proficiency in MS Office applications and CRM software. 8. Knowledge of online customer service best practices and industry trends. 9. Strong analytical and problem-solving skills.

Benefits: 1. Travel opportunities. 2. Free accommodation. 3. Disability insurance.

Working Environment: At BeIN Sports, we leverage data to inform decisions and drive strategic initiatives. The Online Contact Center Manager will have the opportunity to work in a data-driven environment where innovative solutions are encouraged.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: BeIN Sports is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.