Online Contact Center Manager

Job Description:

Katara Hospitality is seeking a dedicated and experienced Online Contact Center Manager to join our team in Doha, Qatar. As a Mid-to-Senior Level position, the ideal candidate will have at least 6 years of experience in the hospitality or customer service industry. We are looking for an energetic and hardworking individual with excellent communication skills to oversee our online contact center operations.

Responsibilities: 1. Manage and oversee daily operations of the online contact center, ensuring all customer inquiries are addressed in a timely and efficient manner. 2. Develop and implement strategies to improve customer satisfaction and ensure a positive online experience for our guests. 3. Monitor call center metrics and performance, identifying areas of improvement and implementing solutions. 4. Train and mentor contact center staff to ensure high-quality service delivery and adherence to company standards. 5. Collaborate with other departments to address customer issues and provide timely resolutions. 6. Conduct performance evaluations and provide feedback to contact center staff to drive improvement and growth. 7. Stay updated on industry trends and best practices to continually enhance the online contact center operations. 8. Manage and update online contact center software and tools to optimize efficiency and productivity.

Requirements: 1. Bachelor's degree in Hospitality Management, Business Administration, or a related field. 2. Proven experience as a Contact Center Manager or similar role in the hospitality industry. 3. Strong negotiation and project management skills. 4. Excellent communication and interpersonal abilities. 5. Proficiency in customer service software and call center operations. 6. Ability to work effectively in a fast-paced environment and multitask. 7. Familiarity with online contact center technologies and trends.

Benefits: 1. Paid Time Off (PTO) 2. Gym membership 3. Paid sick leave 4. Professional development opportunities

Working Environment: At Katara Hospitality, we strive to cultivate a sense of ownership and responsibility at every level. We believe in fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where all employees can thrive and contribute to our success.

Deadline to apply: July 7, 2024

Join Katara Hospitality and be a part of our dynamic team dedicated to providing exceptional service to our guests around the world. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.