Online Contact Center Officer

Job Description:

Sidra Medicine is seeking a dedicated and independent Online Contact Center Officer to join our team on a part-time basis in Doha, Qatar. As an Entry Level position, this role requires at least 1 year of experience in a similar field. The ideal candidate will possess strong problem-solving skills and excellent presentation abilities.

Responsibilities: 1. Respond to customer inquiries through various online platforms including email, chat, and social media. 2. Assist customers with product information, troubleshooting, and order processing. 3. Provide excellent customer service and resolve any issues or complaints in a professional and timely manner. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments to ensure customer satisfaction and retention. 6. Continuously learn and adapt to stay ahead in a rapidly changing online environment.

Requirements: 1. At least 1 year of experience in a customer service or contact center role. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and a proactive attitude. 4. Ability to work independently and prioritize tasks effectively. 5. Basic computer skills and proficiency in Microsoft Office applications. 6. High school diploma or equivalent required.

Personality Traits: 1. Dedicated 2. Independent

Soft Skills: 1. Presentation 2. Problem-solving

Benefits: 1. Free food 2. Joining Bonus 3. Paid Time Off (PTO)

Working Environment: At Sidra Medicine, we value a culture of continuous learning and adaptation to stay ahead in a rapidly changing world. Our Online Contact Center Officers are encouraged to develop their skills and knowledge to provide the best possible service to our customers.

Equal Opportunity Statement: Sidra Medicine is an equal opportunity employer and is committed to providing an inclusive and diverse work environment for all employees. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, religion, or other personal characteristics. Apply before the deadline on May 14, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.