Online Contact Center Officer

Job Description:

Ezdan Holding Group is currently seeking a motivated and driven Online Contact Center Officer to join our team in Doha, Qatar. As a part-time entry-level position, this role is perfect for someone looking to gain experience in a dynamic and fast-paced environment.

Responsibilities: - Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner - Provide accurate information about products and services offered by Ezdan Holding Group - Assist customers with placing orders, tracking shipments, and resolving any issues that may arise - Collaborate with other team members to ensure customer satisfaction and enhance the overall customer experience - Utilize strategic planning skills to develop effective communication strategies for online customer interactions - Manage and prioritize multiple tasks to meet and exceed customer expectations - Uphold the values of equality and fairness in all interactions with customers and colleagues

Requirements: - No prior experience required, but a strong willingness to learn and grow in a customer service role - Must be motivated and driven to succeed in a fast-paced environment - Strong communication skills and the ability to effectively interact with customers from diverse backgrounds - Proficient in using online communication tools and platforms - Ability to handle multiple inquiries simultaneously while maintaining high levels of accuracy and quality - Experience in strategic planning and people management is a plus

Benefits: - Paid overtime opportunities for additional income - Free accommodation provided for part-time employees - Gym membership to promote a healthy work-life balance

Working Environment: At Ezdan Holding Group, we promote equality and fairness for all employees. We are committed to creating a diverse and inclusive workplace where every individual is valued and respected.

Deadline to Apply: Interested candidates must submit their applications by July 3, 2024.

Equal Opportunity Statement: Ezdan Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.