Online Contact Center Specialist

Job Description:

We are currently seeking a part-time Online Contact Center Specialist to join our team at Qatar Aeronautical College in Doha, Qatar. As an Associate Level employee with at least 3 years of experience, you will be responsible for handling online inquiries and providing exceptional customer service to prospective and current students.

Responsibilities: - Responding to online inquiries from potential students regarding admissions, programs, and general information about the college - Assisting current students with any questions or concerns they may have via online chat, email, or phone - Providing accurate and timely information to ensure a positive experience for all individuals contacting the college - Collaborating with various departments to ensure comprehensive and consistent responses to inquiries - Keeping detailed records of all interactions and following up on any outstanding issues - Continuously learning about the college's programs and services in order to effectively communicate with students

Requirements: - At least 3 years of experience in a customer service or contact center role - Excellent written and verbal communication skills - Ability to work in a fast-paced environment and handle multiple inquiries simultaneously - Strong attention to detail and organizational skills - Adaptable personality and dedication to providing exceptional customer service - Soft skills in persuasion and adaptability - Proficiency in Microsoft Office and online communication tools - Associate degree or higher in a related field is preferred

Benefits: - Profit sharing - Travel and spending expenses - Travel opportunities for training and development

Working Environment: At Qatar Aeronautical College, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing the highest level of service to our students and stakeholders.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Qatar Aeronautical College is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.