Online Customer Care Officer

Job Description:

We are looking for a detail-oriented and customer-focused Online Customer Care Officer to join our team at Mall of Qatar. The ideal candidate will be responsible for providing exceptional customer service to online customers, resolving inquiries and complaints in a timely and efficient manner. This position is part-time and at the Associate Level, requiring a minimum of 3 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and resolve issues via online channels such as email, chat, and social media - Assist customers with online orders, returns, and exchanges - Maintain accurate records of customer interactions and transactions - Identify and communicate trends in customer feedback to improve overall customer satisfaction - Collaborate with other departments to address customer concerns and improve processes

Requirements: - Proven experience in a customer service role, preferably in an online retail environment - Excellent communication skills and ability to handle difficult customer situations with confidence and resilience - Strong problem-solving skills and ability to think innovatively to provide solutions - Proficiency in negotiation to reach mutually beneficial outcomes with customers - Ability to work effectively in a fast-paced environment and meet deadlines - Basic knowledge of online ordering systems and customer management platforms

Personality Traits: - Confident - Resilient

Soft Skills: - Innovation - Negotiation

Benefits: - Vision insurance - Paid overtime - Gym membership

Working Environment: At Mall of Qatar, we value and encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to resources and opportunities to enhance their skills and advance their careers.

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, religion, or any other protected characteristic.

Deadline to apply: 2024-05-06

If you meet the above requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Online Customer Care Officer position at Mall of Qatar. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.