Online Customer Care Officer

Job Description:

As an Online Customer Care Officer at Qatar Airways, you will be responsible for providing exceptional customer service and support to our online customers. You will be the first point of contact for customers seeking assistance with booking flights, managing their reservations, resolving issues or answering inquiries. Your primary focus will be to ensure a positive customer experience and build strong relationships with our online clientele.

Responsibilities: - Manage incoming customer inquiries via phone, email, chat, and social media platforms - Assist customers with booking flights, changing reservations, processing refunds, and resolving any issues that may arise - Provide accurate and timely information regarding flight schedules, fares, promotions, and company policies - Handle customer complaints and escalations, ensuring that all concerns are addressed promptly and effectively - Collaborate with other departments such as Sales, Marketing, and Operations to ensure a seamless customer experience - Stay current on industry trends, competitor activities, and best practices in customer service - Strive to exceed customer expectations and promote customer loyalty through personalized interactions

Requirements: - Bachelor's degree or equivalent experience - Minimum of 3 years of customer service experience, preferably in the airline industry - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Proficient in Microsoft Office Suite and other relevant software applications - Resourceful and dedicated with a passion for delivering exceptional customer service - Creative and research-oriented, able to find innovative solutions to customer issues

Benefits: - Profit sharing opportunities - Employee discounts on flights, products, and services - Gym membership subsidy - Opportunities for career advancement and professional development

Working Environment: At Qatar Airways, we are committed to pursuing excellence in every endeavor and setting a high standard for achievement. Our employees are encouraged to strive for success and reach their full potential in a supportive and motivating work environment.

Deadline to Apply: May 29, 2024

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.