Online Customer Care Representative

Job Description:

The Online Customer Care Representative at Al Jazeera Media Network will be responsible for providing exceptional customer service to our online audience. This individual will serve as the primary point of contact for addressing customer inquiries, issues, and feedback through various online platforms. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Responsibilities: - Responding to customer inquiries and providing support via email, chat, and social media platforms - Resolving customer issues and complaints in a timely and professional manner - Collaborating with other departments to address customer concerns and ensure a positive customer experience - Identifying trends in customer inquiries and feedback to improve overall customer satisfaction - Providing accurate and up-to-date information on company products, services, and promotions - Maintaining a positive and helpful attitude with customers at all times - Adhering to company policies and procedures for handling customer interactions

Requirements: - 3 years of experience in customer service or a related field - Strong written and verbal communication skills - Motivated and independent work ethic - Critical thinking and problem-solving skills - Ability to work well under pressure and meet deadlines - Familiarity with online customer service platforms and tools - Bachelor's degree in a related field (preferred)

Benefits: - Company transportation - Remote work flexibility - Paid Time Off (PTO)

Working Environment: At Al Jazeera Media Network, we are committed to environmental responsibility and sustainable practices. We value diversity and inclusion in our workplace and strive to create a supportive and inclusive environment for all employees.

Equal Opportunity Statement: Al Jazeera Media Network is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.