Online Customer Care Representative

We are looking for a motivated and enthusiastic individual to join our team as an Online Customer Care Representative at Hilton in Doha, Qatar. As a part-time entry-level position, this role is perfect for someone with at least 1 year of experience and a desire to work in a dynamic customer service environment online.

Responsibilities: 1. Respond to customer inquiries and concerns via email, chat, and social media platforms in a timely and professional manner. 2. Provide accurate and helpful information to customers regarding hotel services, reservations, and policies. 3. Assist customers with booking reservations, making changes to existing bookings, and addressing any issues that may arise. 4. Work closely with other team members to ensure a seamless customer experience across all communication channels. 5. Document all customer interactions and follow up on any outstanding issues to ensure customer satisfaction. 6. Collaborate with other departments within the hotel to resolve customer complaints and provide solutions. 7. Stay up to date on hotel promotions, packages, and events to effectively promote to customers.

Requirements: 1. Strong communication skills with the ability to articulate information clearly and concisely. 2. Attention to detail with a focus on accuracy and thoroughness in all customer interactions. 3. Ability to work independently and multitask in a fast-paced environment. 4. Energetic and positive attitude with a strong customer service orientation. 5. Fluency in English, both written and verbal. 6. Proficiency in using online communication tools and customer service software. 7. Ability to adapt to changing priorities and customer needs.

Personality traits: Independent, energetic Soft skills: Attention to detail, communication

Benefits: - Retirement plan - Disability insurance - Training and professional development opportunities - Working environment that provides opportunities for unlimited personal and professional growth

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applications from all qualified individuals regardless of race, ethnicity, gender, age, disability, sexual orientation, or religion.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.