Online Customer Care Representative

Job Description:

The Online Customer Care Representative at Qatar Foundation will be responsible for providing exceptional customer service to online users, assisting with inquiries, resolving issues, and ensuring a positive customer experience. This position will primarily work remotely, engaging with customers through various online platforms.

Responsibilities: - Responding to customer inquiries promptly and professionally - Providing product information and assistance with online purchases - Troubleshooting technical issues and coordinating with the technical support team for resolution - Resolving customer complaints in a timely and efficient manner - Maintaining a high level of customer satisfaction through effective communication and problem-solving skills - Collaborating with other team members to streamline processes and improve customer service standards - Keeping accurate records of customer interactions and transactions - Identifying opportunities for improvement in products or services based on customer feedback

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficiency in using online platforms and customer service software - Ability to work independently and as part of a team - Dedication to providing exceptional customer care - Energetic and positive attitude - Strong presentation skills - Effective decision-making abilities

Benefits: - Vision insurance - Paid Time Off (PTO) - Parental leave

Working Environment: At Qatar Foundation, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, collaboration, and continuous improvement in all aspects of our work. As an Online Customer Care Representative, you will have the opportunity to make a meaningful impact on our customers and contribute to our overall success.

Equal Opportunity Statement: Qatar Foundation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.