Online Customer Care Specialist

Job Description:

As an Online Customer Care Specialist at Qatar Aeronautical College, you will be responsible for providing excellent customer service to our online students. Your primary goal will be to ensure a positive experience and to address any issues or concerns that may arise.

Responsibilities: - Respond to online student inquiries via email, chat, or phone promptly and professionally - Assist students with technical issues related to online learning platforms - Collaborate with other departments to resolve student concerns or complaints - Provide information and guidance on course offerings, enrollment procedures, and academic policies - Monitor student feedback and escalate issues as needed - Maintain accurate records of student interactions and feedback - Participate in team meetings and training sessions to stay updated on college policies and procedures

Requirements: - Minimum of 3 years of experience in customer service or a related field - Energetic and passionate about helping others - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Creativity and a positive attitude - Proficiency in Microsoft Office applications and online learning platforms

Benefits: - Life insurance - Employee discounts - Gym membership

Working Environment: As a part-time Online Customer Care Specialist at Qatar Aeronautical College, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our supportive and inclusive work environment encourages teamwork and creativity.

Deadline to apply: May 28, 2024

Equal Opportunity Statement: Qatar Aeronautical College is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.