Online Customer Service Assistant

We are seeking an adaptable and driven Online Customer Service Assistant to join our team at Al Shaqab in Doha, QA. As an Associate Level position, applicants should have at least 2 years of experience in customer service.

Responsibilities: 1. Responding to customer inquiries and resolving issues via email, chat, and social media platforms. 2. Processing orders, refunds, and exchanges in a timely manner. 3. Providing product information and recommendations to customers. 4. Assisting with online promotions and marketing campaigns. 5. Collaborating with other departments to ensure customer satisfaction. 6. Monitoring online reviews and addressing any negative feedback. 7. Analyzing customer data to improve service and satisfaction.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong problem-solving abilities and strategic planning skills. 3. Ability to work independently and as part of a team. 4. Proficiency in Microsoft Office and online customer service platforms. 5. Prior experience in e-commerce or retail customer service is preferred. 6. Bachelor's degree in a related field is a plus.

Benefits: 1. Dental insurance 2. Vision insurance 3. Visa sponsorship

Working Environment: At Al Shaqab, we prioritize employee well-being through health and wellness initiatives. Our team values collaboration, innovation, and continuous learning.

Equal Opportunity Statement: Al Shaqab is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to apply: 2024-07-05

Don't miss this opportunity to join a dynamic team and help shape the future of online customer service at Al Shaqab. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.