Online Customer Service Associate

Job Description:

Qatar Steel Company is seeking a dedicated and reliable Online Customer Service Associate to join our team in Doha, QA. As an Associate Level position, the Online Customer Service Associate will be responsible for providing exceptional customer service to our online customers, resolving any issues or concerns in a timely and professional manner.

Responsibilities: 1. Responding to customer inquiries via email, chat, and phone in a timely and professional manner. 2. Resolving customer complaints and issues to ensure a positive customer experience. 3. Assisting customers with placing orders, tracking shipments, and processing returns or exchanges. 4. Collaborating with other departments to address customer concerns and provide solutions. 5. Providing product recommendations and assistance with online purchases. 6. Maintaining accurate records of customer interactions and transactions. 7. Assisting with online marketing campaigns and promotions. 8. Ensuring customer satisfaction and retention through excellent service.

Requirements: 1. 4 years of experience in customer service or a related field. 2. Strong communication skills and ability to interact with customers in a professional manner. 3. Excellent time management and project management skills. 4. Ability to work independently and as part of a team. 5. Knowledge of online retail and e-commerce platforms. 6. Proficiency in Microsoft Office and customer service software. 7. Must be dedicated and reliable. 8. Must have a positive attitude and be willing to go above and beyond to meet customer needs.

Benefits: 1. Paid overtime for additional hours worked. 2. Free food provided during work hours. 3. Parental leave for eligible employees. 4. Opportunities for career advancement within the company.

Working Environment: At Qatar Steel Company, we believe in unleashing creativity in a setting that celebrates and nurtures innovation. Our team is dedicated to creating a positive and inclusive working environment where employees can thrive and grow in their careers.

Deadline to Apply: Interested candidates should apply by July 22, 2024.

Equal Opportunity Statement: Qatar Steel Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.