Online Customer Service Manager

Job Description:

Qatar Science & Technology Park is seeking a part-time Online Customer Service Manager to join our team in Doha. As an Associate Level position with a required 5 years of experience, the Online Customer Service Manager will play a crucial role in ensuring a positive online customer experience for our organization.

Responsibilities: - Manage and oversee the online customer service team, providing guidance and support as needed - Implement strategies to improve online customer service processes and procedures - Monitor customer inquiries and feedback on various online platforms and respond in a timely and professional manner - Analyze customer data and feedback to identify areas for improvement and implement solutions - Maintain a high level of customer satisfaction by addressing any issues or concerns effectively - Collaborate with other departments to ensure a seamless online customer experience - Stay up-to-date on industry trends and best practices in online customer service - Provide regular reports and updates on online customer service metrics and KPIs

Requirements: - 5 years of experience in online customer service or a related field - Hardworking and reliable individual with excellent communication skills - Strong analytical skills with the ability to interpret data and customer feedback - Experience in managing a team and providing leadership and guidance - Proficiency in online customer service tools and platforms - Ability to adapt to a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Paid overtime opportunities - Travel opportunities for training or conferences - Company-provided equipment for remote work

Working Environment: At Qatar Science & Technology Park, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where all employees feel welcome and valued for their unique perspectives and contributions.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Qatar Science & Technology Park is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.