Online Customer Service Manager

salary Salary :

QR5,824 - 10,010 monthly

icon building Company : Snoonu
icon briefcase Job Type : Part-Time
icon remote-alt Remote / Work from Home

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Job Description - Online Customer Service Manager

Job Description:

We are looking for a dynamic and experienced Online Customer Service Manager to join our team at Snoonu in Doha, Qatar. As the Online Customer Service Manager, you will be responsible for managing the online customer service team and ensuring the highest level of customer satisfaction across our digital platforms. This is a part-time position with a mid-to-senior level of seniority, requiring a minimum of 8 years of experience in customer service management.

Responsibilities: 1. Oversee and manage the online customer service team, including hiring, training, and performance evaluations. 2. Develop and implement customer service policies and procedures to ensure consistent and exceptional service delivery. 3. Monitor online customer inquiries, feedback, and complaints to ensure timely and effective resolution. 4. Analyze customer service data and trends to identify areas for improvement and drive operational efficiencies. 5. Work closely with the marketing and sales teams to ensure a seamless customer experience across all online platforms. 6. Stay up-to-date on industry best practices and trends in online customer service to continuously improve our processes.

Requirements: 1. Minimum of 8 years of experience in customer service management, preferably in an online retail or e-commerce environment. 2. Strong leadership and communication skills to effectively manage a team and collaborate with cross-functional stakeholders. 3. Proven track record of delivering high levels of customer satisfaction and retention. 4. Ability to adapt to changing customer needs and business priorities. 5. Excellent presentation and analytical skills to effectively analyze customer data and make data-driven decisions. 6. Bachelor's degree in business administration or a related field is preferred.

Benefits: - Paid Time Off (PTO) - Company transportation - Visa sponsorship

Working Environment: At Snoonu, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. As an Online Customer Service Manager, you will have the opportunity to grow and develop in a dynamic and fast-paced environment.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Snoonu is an equal opportunity employer and welcomes individuals from all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Work Schedule

This job has the following work schedule:

  • Flexible

Benefits & Perks

This job has the following benefits:

  • Remote work flexibility
Original job Online Customer Service Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Open only for candidates based in Qatar

This job is no longer accepting applications.

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