Online Customer Service Officer

Job Description:

We are seeking a reliable and adaptable Online Customer Service Officer to join our team at Mall of Qatar in Doha. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service. The Online Customer Service Officer will be responsible for providing excellent customer service to online shoppers, handling inquiries, resolving issues, and ensuring a positive shopping experience.

Responsibilities: - Respond to customer inquiries and resolve issues in a timely and professional manner - Assist customers with placing orders, tracking shipments, and processing returns - Maintain a high level of product knowledge to answer customer questions effectively - Work closely with other departments to address customer concerns and ensure timely resolution - Monitor social media channels for customer feedback and respond accordingly - Provide feedback on customer issues to improve processes and enhance the overall customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - 2 years of experience in customer service - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to work effectively in a fast-paced environment - Proficiency with Microsoft Office and online customer service platforms - Reliable and adaptable with a positive attitude - Analytical skills to assess customer needs and find solutions - Ability to multitask and prioritize tasks effectively

Benefits: - Free accommodation - Employee discounts - Retirement plan - Professional development opportunities

Working Environment: At Mall of Qatar, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to providing exceptional customer service and creating a positive shopping experience for all our patrons.

Equal Opportunity Statement: Mall of Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.