Online Customer Service Representative

Qatar Petroleum is seeking a customer-oriented Online Customer Service Representative to join our team in Doha. As an Online Customer Service Representative, you will be responsible for providing exceptional customer service to our online customers through various communication channels. This part-time entry-level position requires at least 1 year of experience in customer service roles.

Responsibilities: - Respond to customer inquiries and provide support through online communication channels such as email, chat, and social media - Resolve customer issues and complaints in a timely and professional manner - Collaborate with other departments to ensure customer satisfaction - Update customer records and maintain accurate documentation - Stay informed about company products, services, and policies to provide accurate information to customers - Assist in improving customer service processes and procedures

Requirements: - Resilient and motivated individual who can handle challenging customer interactions - Strong emotional intelligence and adaptability to effectively communicate with diverse customers - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Basic computer skills and proficiency in using online communication tools - High school diploma or equivalent

Benefits: - Company-provided equipment for online communication - Company transportation for work-related travel - Medical coverage for employees

Working environment: Qatar Petroleum promotes equality and fairness for all employees. We strive to create a supportive and inclusive work environment where all employees are valued and respected.

Deadline to apply: May 1, 2024

Equal Opportunity Statement: Qatar Petroleum is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.