Online Customer Service Representative

Job description:

As an Online Customer Service Representative at Aspire Zone Foundation, you will be responsible for providing exceptional customer service to our online clients. Your main duty will be addressing customer inquiries, resolving complaints, and processing orders. You will also be tasked with maintaining accurate records of customer interactions and transactions.

Responsibilities: 1. Respond promptly to customer inquiries through various online channels such as email, chat, and social media. 2. Resolve customer complaints, ensuring customer satisfaction and retention. 3. Process orders, refunds, and exchanges in a timely manner. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with other departments to ensure excellent customer service delivery. 6. Stay up-to-date on product knowledge to provide accurate information to customers. 7. Assist in developing and implementing customer service policies and procedures.

Requirements: 1. 2 years of experience in customer service or a related field. 2. Dedicated and resilient personality traits. 3. Strong project management and communication skills. 4. Ability to work independently and as part of a team. 5. Proficiency in using various online communication tools and platforms. 6. Excellent problem-solving skills. 7. Ability to multitask and prioritize workload effectively.

Benefits: 1. Gym membership 2. Profit sharing 3. Travel opportunities

Equal Opportunity Statement: Aspire Zone Foundation is an equal opportunity employer and we welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive work environment where everyone is respected and valued.

Deadline to apply: July 14, 2024

Working environment: Join a dynamic team at Aspire Zone Foundation and contribute to a high-energy workplace focused on delivering impactful results. We strive for excellence and offer opportunities for professional growth and development. Come be a part of our team and make a difference in the customer service industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.