Online Customer Success Assistant

Job Description:

As an Online Customer Success Assistant at Qatar Rail, you will be responsible for providing exceptional support and assistance to our online customers. Your main goal will be to ensure customer satisfaction and retention through effective communication and problem-solving skills. This part-time position will require you to work closely with the Customer Success team to deliver a high level of service to our online customers.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information - Assist customers with product or service-related issues through various online platforms - Collaborate with other teams to resolve customer complaints and escalate issues when necessary - Manage and update customer accounts and profiles - Conduct online surveys and gather feedback to improve customer experience - Identify opportunities for upselling and cross-selling products or services - Monitor customer satisfaction metrics and report on key performance indicators - Stay up to date on industry trends and best practices in customer success

Requirements: - 3 years of experience in customer service or a related field - Resourceful and dedicated mindset with a strong commitment to customer satisfaction - Excellent project management skills and ability to multitask effectively - Creative problem-solving abilities and a proactive approach to customer support - Strong communication skills, both written and verbal - Familiarity with online customer service platforms and tools - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software applications

Benefits: - Parental leave for all employees - Company-provided equipment for remote work - Life insurance coverage for all eligible employees

Working Environment: At Qatar Rail, we prioritize understanding and empathy in all interactions with our customers and colleagues. We believe in creating a positive and inclusive work environment where everyone feels valued and respected.

Equal Opportunity Statement: Qatar Rail is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are empowered to succeed.

Deadline to Apply: July 14, 2024

Don't miss this opportunity to join a dynamic team and make a difference in the online customer experience at Qatar Rail! Apply now to be considered for this exciting role.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.