Online Customer Success Associate

Job Description:

Starlink Qatar is seeking a dedicated and resourceful Online Customer Success Associate to join our team in Doha. As an Associate Level position, the successful candidate should have at least 2 years of experience in a customer-facing role.

Responsibilities: 1. Build and maintain strong relationships with customers through online platforms such as email, chat, and social media. 2. Provide timely and effective solutions to customer inquiries and issues. 3. Assist customers in navigating the company's online platform and troubleshoot any technical issues they may encounter. 4. Collaborate with internal teams to ensure customer needs are met and provide feedback to improve overall customer experience. 5. Conduct regular follow-ups to ensure customer satisfaction and retention. 6. Analyze customer data and feedback to identify trends and recommend improvements to products or services. 7. Assist in developing and implementing customer success strategies to increase retention and overall customer satisfaction.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong project management skills and attention to detail. 3. Proficient in using online tools and platforms. 4. Ability to adapt to changing priorities and work well under pressure. 5. Proven track record of building successful customer relationships. 6. Resourceful problem solver with a customer-centric mindset.

Company Benefits: 1. Gym membership 2. Free food 3. Dental insurance

Working Environment: At Starlink Qatar, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusivity, and we are committed to providing a safe and supportive environment for all employees.

Equal Opportunity Statement: Starlink Qatar is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified individuals are encouraged to apply.

Deadline to Apply: May 6, 2024

If you meet the requirements and are looking for a challenging and rewarding part-time opportunity in online customer success, we encourage you to apply to join our team at Starlink Qatar in Doha.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.