Online Customer Success Associate

Job Description:

Qatar Airways is seeking a dynamic and enthusiastic Online Customer Success Associate to join our team in Doha. As an Associate Level position, the Online Customer Success Associate will play a crucial role in providing top-notch customer service to our online customers. This part-time position requires a minimum of 4 years of experience in a customer-facing role.

Responsibilities: - Engage with online customers via email, chat, and social media to provide assistance and solutions for any issues they may encounter - Proactively monitor online platforms to identify and address customer feedback and concerns in a timely manner - Collaborate with other departments to ensure a seamless customer experience from online booking to post-travel support - Use strategic planning to identify opportunities for improving online customer satisfaction and retention - Develop relationships with customers to build trust and increase customer loyalty - Provide product training and assistance to customers to enhance their online booking experience - Maintain accurate records of customer interactions and feedback for reporting and analysis

Requirements: - 4+ years of experience in a customer service or customer success role - Confident and resourceful personality traits - Strong communication skills to effectively interact with customers and internal teams - Ability to develop and execute strategic plans to improve customer satisfaction - Proficiency in using online communication tools and platforms - Strong problem-solving skills and the ability to handle difficult situations with professionalism - Experience in the airline industry is a plus, but not required

Benefits: - Life insurance - Paid sick leave - Company transportation

Working Environment: At Qatar Airways, we foster an entrepreneurial atmosphere, even within an established organization. We encourage our employees to think creatively and take initiative in their roles to drive innovation and excellence in customer service.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Qatar Airways is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.