Online Customer Success Specialist

Job Description:

Katara Hospitality is seeking an Online Customer Success Specialist to join our dynamic team in Doha, Qatar. This part-time position is perfect for an entry-level candidate who is passionate about providing exceptional customer service and has a strong desire to learn and grow within the hospitality industry.

Responsibilities: - Manage and respond to customer inquiries and feedback through various online platforms, including social media, email, and chat - Develop and implement strategies to enhance customer satisfaction and loyalty - Collaborate with internal teams to address customer issues and provide solutions in a timely manner - Monitor online reviews and ratings to maintain a positive online presence for the company - Analyze customer data and feedback to identify trends and opportunities for improvement - Assist in the development of customer success KPIs and metrics to measure success and impact - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - High school diploma or equivalent - No prior experience required, but a willingness to learn and grow in a fast-paced environment - Excellent written and verbal communication skills - Strong attention to detail and organizational skills - Ability to work independently and as part of a team - Adaptability to quickly learn new technologies and tools - Experience in people management or customer service is a plus - Passion for providing exceptional customer service

Personality traits: - Passionate about customer success - Adaptable to changing priorities and tasks

Soft skills: - Attention to detail - People management

Benefits: - Relocation allowance - Profit sharing - Vision insurance

Working environment: Our working environment at Katara Hospitality is designed to spark creativity and motivation in an environment that inspires greatness. We believe in nurturing talent and providing opportunities for growth and development.

Deadline to apply: May 1, 2024

Equal opportunity statement: Katara Hospitality is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.