Online Customer Success Specialist

The Online Customer Success Specialist at Qatar Free Zones Authority will be responsible for ensuring a positive experience for our customers through online channels. This role will require the individual to engage with customers, address their concerns, and provide them with solutions that meet their needs.

Responsibilities: - Engage with customers through various online platforms including email, chat, and social media - Provide timely and accurate responses to customer inquiries - Assist customers with product information, troubleshooting, and issue resolution - Maintain a high level of customer satisfaction by building rapport and trust with customers - Monitor customer feedback and identify areas for improvement in our online customer experience - Collaborate with internal teams to address customer issues and improve processes - Stay up-to-date on industry trends and best practices in online customer support

Requirements: - 3 years of experience in customer service or a related field - Reliable and motivated individual who is dedicated to providing exceptional customer service - Strong research skills to understand customer needs and preferences - Adaptability to navigate different online platforms and customer interactions - Excellent communication skills, both written and verbal - Ability to work well independently and in a team environment

Benefits: - Free food provided during working hours - Joining bonus for new employees - Parental leave for eligible employees - Empowering work environment that encourages employees to take ownership and make impactful decisions

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Qatar Free Zones Authority is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.