Online Customer Success Specialist

Job Description:

We are seeking a highly motivated and hardworking Online Customer Success Specialist to join our team at Qatar Free Zones Authority in Doha. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start their career in customer success.

Responsibilities: 1. Engage with customers through online channels such as email, chat, and social media to ensure their satisfaction with our products and services. 2. Provide timely and effective responses to customer inquiries, troubleshooting any issues they may have. 3. Collaborate with cross-functional teams to address customer needs and find solutions to enhance their overall experience. 4. Monitor customer feedback and analyze data to identify trends and areas for improvement. 5. Assist in the development of customer success strategies and initiatives to drive customer retention and loyalty.

Requirements: 1. Strong communication skills, both written and verbal. 2. Ability to prioritize and manage multiple tasks effectively. 3. Basic knowledge of project management and time management techniques. 4. Must be motivated and self-driven, with a passion for delivering exceptional customer service. 5. Comfortable working in a fast-paced, dynamic environment. 6. Proficiency in Microsoft Office suite and other relevant online tools. 7. Bachelor's degree in Business Administration or related field is preferred.

Benefits: - Free food provided during working hours. - Profit sharing opportunities. - Vision insurance for eligible employees.

Working Environment: Join a team that is at the forefront of the industry, driving innovation and providing cutting-edge solutions for our customers. Be part of a collaborative and supportive work environment that values your contributions and encourages professional growth and development.

Deadline to Apply: July 13, 2024

Equal Opportunity Statement: Qatar Free Zones Authority is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide equal opportunities for all individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.