Online Customer Support Associate

Job Description:

The Qatar Free Zones Authority is seeking a part-time Online Customer Support Associate to join our team in Doha. As an Entry Level position, the ideal candidate should have at least 1 year of experience in customer support roles. We are looking for a reliable and resilient individual who possesses strong cooperation and project management skills.

Responsibilities: 1. Provide excellent customer support via online channels such as email, chat, and social media. 2. Respond to customer inquiries and resolve issues in a timely and professional manner. 3. Keep accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Assist in creating and updating FAQ pages and knowledge base articles. 6. Work on special projects as assigned by the Customer Support Manager. 7. Continuously improve customer support processes to enhance efficiency and satisfaction.

Requirements: 1. 1 year of experience in a customer support role. 2. Excellent communication and interpersonal skills. 3. Ability to work independently and as part of a team. 4. Good problem-solving skills and attention to detail. 5. Proficiency in MS Office and CRM software. 6. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Relocation allowance for eligible candidates - Training and professional development opportunities - Disability insurance coverage

Working Environment: At Qatar Free Zones Authority, we encourage calculated risk-taking to drive innovation and progress. Our team is committed to creating a dynamic and supportive work environment where employees can thrive and reach their full potential.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Qatar Free Zones Authority is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome applicants from all backgrounds and do not discriminate based on age, race, gender, sexual orientation, religion, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.