Online Customer Support Manager

Job Description:

Vodafone Qatar is seeking a talented and experienced Online Customer Support Manager to join our team in Doha. As the Online Customer Support Manager, you will be responsible for overseeing the online customer support team and ensuring a high level of customer satisfaction. This is a part-time position at a mid-to-senior level, requiring a minimum of 8 years of experience.

Responsibilities: - Manage and lead a team of online customer support representatives - Develop and implement strategies to improve customer satisfaction and retention - Monitor and analyze customer feedback to identify areas for improvement - Work closely with other departments, such as marketing and sales, to address customer issues and concerns - Train and coach team members to provide excellent customer service - Handle escalated customer complaints and resolve issues in a timely and efficient manner - Stay up-to-date on industry trends and best practices in online customer support - Adhere to company policies and procedures to ensure compliance with regulations

Requirements: - Bachelor's degree in business, marketing, or a related field - Proven experience in managing online customer support teams - Strong communication and interpersonal skills - Excellent organizational and leadership abilities - Adaptable and dedicated personality traits - Strategic planning and critical thinking soft skills - Ability to work in a fast-paced environment and handle multiple priorities - Proficiency in CRM software and other online customer support tools

Benefits: - Company-provided equipment - Travel opportunities - Employee discounts - Committed to environmental responsibility and sustainable practices

Equal Opportunity Statement: Vodafone Qatar is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: July 13, 2024

If you have the experience and skills required for this position, we encourage you to apply and join our dynamic team at Vodafone Qatar!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.