Online Customer Support Specialist

Job Description:

We are looking for a dedicated Online Customer Support Specialist to join our team at Woqod in Doha, Qatar. As an Online Customer Support Specialist, you will be responsible for providing high-quality customer service to our online customers through various communication channels.

Responsibilities: - Respond to customer inquiries and provide solutions in a timely manner - Assist customers with product information, order details, and general inquiries - Resolve customer complaints and escalations with professionalism and empathy - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Identify and recommend process improvements to enhance customer satisfaction

Requirements: - Confident and adaptable personality - Strong attention to detail and problem-solving skills - Persuasion and negotiation skills - Excellent written and verbal communication skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Basic computer skills and proficiency with online communication tools

Benefits: - Dental insurance - Training & professional development opportunities - Travel & spending expenses reimbursement - Committed to environmental responsibility and sustainable practices in the working environment

Deadline to apply: May 18, 2024

Equal Opportunity Statement: Woqod is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.