Online Live Chat Assistant

Job Description:

Katara Hospitality is seeking an enthusiastic and adaptable Online Live Chat Assistant to join our team in Doha. As a part-time position with entry-level seniority, the ideal candidate will have at least 1 year of experience in a similar role.

Responsibilities: - Engage with customers through live chat on our website to provide assistance and information about our services and accommodations - Analyze customer inquiries and provide accurate and timely responses - Negotiate with customers to address any concerns or issues they may have - Collaborate with the sales and marketing team to promote special offers and packages - Maintain a positive and energetic attitude to create a welcoming and engaging online environment - Keep detailed records of customer interactions and feedback for future improvement

Requirements: - Excellent written communication skills with a strong command of the English language - Ability to multitask and prioritize in a fast-paced environment - Strong analytical skills to understand customer needs and provide effective solutions - Experience in customer service or sales is an asset - Adaptable and able to work flexible hours as needed

Personality Traits: - Adaptable: Able to adjust to changing customer needs and work effectively in a dynamic environment - Energetic: Enthusiastic and positive attitude to engage with customers and provide exceptional service

Soft Skills: - Analysis: Ability to analyze customer inquiries and provide effective solutions - Negotiation: Skilled in negotiating with customers to address their needs

Benefits: - Paid sick leave - Medical coverage - Company equipment provided for remote work

Working Environment: At Katara Hospitality, we are dedicated to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Katara Hospitality is an equal opportunity employer and we welcome applicants of all backgrounds to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.