Online Live Chat Manager

Job Description: Qatar National Cement Company is seeking a dynamic and experienced Online Live Chat Manager to join our team in Doha. As a Mid-to-Senior Level professional with at least 8 years of experience in online customer service and live chat management, the successful candidate will play a critical role in enhancing our online customer engagement and ensuring a positive experience for our customers.

Responsibilities: - Manage and oversee all aspects of the online live chat platform, including setting up chat processes, training chat agents, and monitoring chat performance. - Develop and implement strategies to increase customer engagement and satisfaction through the live chat channel. - Monitor chat conversations to ensure quality assurance and compliance with company policies. - Analyze chat metrics and feedback to identify areas for improvement and implement solutions to enhance the customer experience. - Collaborate with other departments, such as marketing and sales, to leverage the live chat platform for lead generation and customer retention. - Stay up-to-date with industry trends and best practices in online customer service to continuously improve the live chat function. - Provide regular reports and insights on chat performance to management.

Requirements: - Bachelor's degree in Marketing, Business Administration, or a related field. - Proven track record of at least 8 years in online customer service and live chat management. - Strong communication skills and the ability to interact effectively with customers and team members. - Driven and resourceful individual who can work independently and prioritize tasks effectively. - Excellent negotiation and project management skills. - Familiarity with online chat platforms and customer relationship management systems. - Proficiency in Microsoft Office suite.

Benefits: - Joining Bonus - Life insurance - Visa sponsorship

Working Environment: At Qatar National Cement Company, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where every individual is valued and respected.

Deadline to Apply: May 14, 2024

Equal Opportunity Statement: Qatar National Cement Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.